Your Privacy Matters at jobccc

01 Introduction

This Privacy Policy ("Policy") describes how jobccc ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal information relating to individuals ("you", "the Player", "the User") who access or use the jobccc website and any associated services, including casino games, sports betting markets, and customer support channels.

jobccc is committed to handling personal data responsibly and in accordance with recognised data protection principles. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement governing your use of jobccc. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to data, this Policy shall take precedence.

02 Who We Are

jobccc operates as an online casino and sports betting platform serving players located in Bangladesh. For the purposes of this Policy, jobccc is the data controller responsible for personal information collected through the Platform. All enquiries relating to data privacy, including requests to exercise your rights, should be directed to our support team using the contact details set out in Section 15.

We provide services in English. This Policy is written in English and the English-language version is the authoritative text. Any translation provided for convenience is non-binding.

03 Data We Collect

jobccc collects personal data that is necessary to operate the Platform, verify player identity, process transactions, and comply with applicable anti-money-laundering and responsible gaming obligations. The categories of personal data we collect are set out in the table below.

We collect only the minimum data necessary for each stated purpose. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health data, or biometric data, except where a selfie photograph is voluntarily submitted as part of the KYC process for identity verification purposes only.

04 How We Collect Your Data

jobccc collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to surveys or promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for details.
• Third-party sources: Identity and fraud-risk data received from KYC verification service providers; transaction data received from payment processors such as bKash, Nagad, and Rocket; device fingerprint data from fraud prevention partners. Data received from third parties is handled with the same level of care as data collected directly.
• Game providers: Aggregated gameplay and wagering data received from certified game suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi in connection with games you play on the Platform. This data is used for account management, dispute resolution, and responsible gaming monitoring.

05 How We Use Your Data

jobccc uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and age, managing login credentials, and processing account changes.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; maintaining accurate financial records; resolving payment disputes.
• Regulatory compliance: Meeting Know Your Customer (KYC) and anti-money-laundering (AML) obligations; retaining records as required; responding to lawful requests from competent authorities.
• Fraud and security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and unauthorised access; monitoring for suspicious betting patterns; protecting the integrity of the Platform.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling; enforcing self-exclusion and deposit limits; contacting players proactively where concerning patterns are detected.
• Customer support: Responding to enquiries, complaints, and disputes; maintaining records of communications for quality assurance; providing account assistance.
• Platform improvement: Analysing usage patterns to improve game selection, user interface design, and performance; conducting internal research and analytics.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in. You may withdraw consent at any time without affecting your account standing.

06 Legal Basis for Processing

jobccc processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between jobccc and the Player — including account registration, payment processing, and game provision — is carried out on the basis that it is necessary to deliver the services you have requested.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including KYC, AML, and data retention obligations, is carried out on the basis of legal compliance.
• Legitimate interests: Processing carried out to prevent fraud, ensure platform security, improve services, and monitor for problem gambling patterns, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time.

07 Data Sharing & Disclosure

jobccc does not sell, rent, or trade your personal information to third parties. We may share personal data with the following categories of recipient only to the extent necessary for the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data required to process deposits and withdrawals on your behalf.
• KYC and fraud prevention providers: Third-party identity verification and fraud risk services that assist with player due diligence. These providers act under strict contractual obligations and process data only on our instructions.
• Game suppliers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game providers receive a player session token and game-relevant data necessary to deliver the game experience. They do not receive your full identity profile.
• IT and infrastructure providers: Cloud hosting, content delivery, and security service providers operating the technical infrastructure that supports the Platform. All such providers are bound by data processing agreements.
• Legal and regulatory authorities: Where required by law, court order, or lawful regulatory request, jobccc may disclose personal data to competent authorities. We will notify affected players of such disclosures where legally permissible.
• Professional advisers: Legal counsel, auditors, and compliance consultants, where disclosure is necessary and subject to professional confidentiality obligations.

08 Cookies & Tracking Technologies

jobccc uses cookies and similar tracking technologies to operate the Platform, maintain user sessions, detect fraud, and analyse how players interact with our services. Cookies are small text files stored on your device by your web browser.

We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function correctly, including session management, login authentication, and security tokens. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: Used to measure how players use the Platform, which pages are visited most frequently, and where errors occur. Data collected is aggregated and not linked to identifiable individuals.
• Functionality cookies: Used to remember your preferences such as language settings, odds display format, and notification preferences, so that they persist across sessions.
• Security and fraud prevention cookies: Used to identify and mitigate suspicious access patterns, bot activity, and multi-account behaviour. These serve a legitimate security purpose and operate in the background during normal use.

You may configure your browser settings to refuse non-essential cookies at any time. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to remain logged in between sessions. jobccc does not use third-party advertising cookies or behavioural targeting cookies.

09 Data Retention

jobccc retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention standards:

• Active account data: Retained for the duration of your account relationship with jobccc and for a period of five (5) years following account closure, to meet AML record-keeping obligations and to resolve any post-closure disputes.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, in accordance with standard financial services compliance requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of last contact, unless the communication relates to an open dispute or legal proceeding, in which case it is retained until final resolution plus one (1) year.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to provide evidence of opt-in where required.
• Technical and usage logs: Retained for up to twelve (12) months in identifiable form, after which they are anonymised or deleted.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data that can no longer be linked to an individual may be retained indefinitely for statistical and research purposes.

10 Your Rights Over Your Data

As a jobccc player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all verified requests within a reasonable timeframe and at no charge in the majority of cases.

• Right of access: You may request a copy of the personal data jobccc holds about you, together with information about how it is used and who it has been shared with.
• Right to rectification: You may request the correction of inaccurate or incomplete personal data held about you. Where possible, corrections can be made directly through your account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained to comply with AML and record-keeping obligations and cannot be deleted on request.
• Right to restriction: You may request that processing of your personal data be temporarily restricted while a dispute regarding its accuracy or the lawfulness of processing is resolved.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests. We will assess whether our legitimate interests override your privacy rights and will cease processing if they do not.

11 Data Security

jobccc implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Cryptographic hashing of all account passwords using strong, salted algorithms — plaintext passwords are never stored;
• Role-based access controls restricting internal access to personal data on a strict need-to-know basis;
• Firewalls, intrusion detection systems, and continuous network monitoring;
• Regular independent security audits and penetration testing of the Platform infrastructure;
• Mandatory data protection training for all staff with access to personal data;
• Incident response procedures to detect, contain, and notify affected parties in the event of a data breach.

While jobccc takes all reasonable steps to safeguard your data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

12 Children's Privacy

If jobccc becomes aware that personal data has been collected from a person under 18 — whether through age misrepresentation during registration or any other means — the relevant account will be suspended immediately, all associated data will be reviewed and deleted to the extent permitted by law, and any funds held in the account will be processed in accordance with our underage gambling policy.

If you are a parent or guardian and believe that a minor has registered an account on jobccc, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

13 Third-Party Links

The jobccc Platform may from time to time reference or display content from third-party game providers. While game interfaces from providers such as Pragmatic Play, Evolution Gaming, and Spribe are integrated within the Platform, players may be subject to those providers' own data practices within the context of the game session.

jobccc is not responsible for the privacy practices of third-party game suppliers or any other external service whose content may be referenced on the Platform. This Policy applies solely to data processed by jobccc directly. We encourage you to review the privacy policies of any third party whose services you access.

14 Changes to This Privacy Policy

jobccc reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will post the updated Policy on this page with a revised effective date and, where practicable, notify registered players via email or an in-platform notification.

Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with the revised Policy, you may request account closure by contacting customer support, and we will process your request in accordance with our standard account closure procedure and applicable data retention obligations.

We recommend reviewing this page periodically. The date shown in the "Last Reviewed" notice at the top of this page always reflects when the current version was adopted.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jobccc handles your personal data, please reach out to our support team using the contact details below. We are available 24 hours a day, 7 days a week, and aim to respond to all data-related enquiries within 48 hours.

• Email: [email protected]
• Subject line for data requests: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: Typically under 10 minutes via live chat; email responses within 48 hours
• Support hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh